Returns and Refunds

Returns & Refunds

If you are not completely satisfied with your order we will happily exchange any item provided they are returned to us unopened and in good condition within 14 days of purchase and you provide us with your Order Reference Number.
We aim to handle your returns order within 14 working days of your claim. All returns must be sent via Recorded Delivery.

We can only accept the return of opened items if they are faulty. In the event there is no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. If the goods are being returned because they were incorrectly supplied then we will also refund the postage and packaging costs for delivery and return of the goods. This does not affect your statutory rights.

With any queries regarding Returns, please email drceuticals@brandarchitekts.com and we’ll do our best to answer your query.